totop
home > FAQs > NoteBurner Video Downloader FAQs

NoteBurner Video Downloader FAQs

Yes. NoteBurner Video Downloader is currently available for both Windows and Mac users. It supports Windows 11/10 and macOS 11 or later.

Downloading videos and music from YouTube is completely free with NoteBurner.

However, if you want to download content from streaming platforms like Netflix, Amazon Prime Video, Hulu, or Disney+, a paid version is required to unlock full features and remove limitations.

Of course, apart from downloading YouTube videos, NoteBurner Video Downloader can also hand a hand if you need to get some songs or playlists from YouTube. After adding videos, the program will automatically recognize and list all audio tracks of the videos, so simply select the audio track you need and click the Download icon, and you'll get your songs soon.

The video format of the output file relies on that of the original video on YouTube. It would be MP4 or MKV format in most cases. Likewise, you will get AAC(.m4a) audio.

If you meet any problems or difficulties using NoteBurner Video Downloader, please feel free to contact our Technical Support team via email: [email protected].

1. Clicking the "Key" icon or clicking the "Menu" icon and selecting the "Register" option.

2. Copy and paste the email and registration code you received.

3. Click on the "Confirm" button to register for NoteBurner VideoOne.

VideoOne lets you download and keep videos from over 1,000 websites. It supports major streaming platforms like Netflix, Amazon Prime Video, Disney+, Hulu, Max, Paramount+, Apple TV+, Discovery+, U-Next, Peacock, Crunchyroll, DMM, NHK+, and more. You can also download videos from YouTube and Abema for free. We're adding new sites all the time, based on what you need.

NoteBurner supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. To get the best performance, please check this page.

Simply click the "Switch website" icon, which is located in the upper right corner of the program window and looks like four small squares.

VideoOne allows you to download videos in resolutions up to 4K and even 8K. That said, the quality you can download depends on the platform and the specific video.

Currently, you can download videos in 1080p from sites like Netflix, Amazon Prime, Disney+ Hotstar, Hulu Japan, Paramount+, Discovery+, U-NEXT, Peacock, DMM, NHK+, and Crunchyroll.

There could be multiple reasons why you can't download Netflix videos in HD. Please refer to Q9 in this article to download Netflix videos in HD quality.

NoteBurner offers three kinds of subtitle encoding ways to meet users' needs for playing video on different media players or devices. (More Details)

If you encounter an error code while using the software, don’t worry. Try the following troubleshooting steps:

1. Update the software to the latest version.

  • In the software, go to Menu > Check for Updates.
  • You can also download the latest version from the Download page or the download link for your specific program.

2. Switch the conversion mode and try downloading in smaller batches.

  • Switch between Download Mode and Record Mode and try again.
  • If you are downloading multiple videos, try downloading fewer files at a time.

3. Check your account status.

  • Make sure you can sign in to your account normally through a web browser.
  • Make sure your subscription is active and valid.
  • Try signing in to or out of your account in the software, then check whether the video plays normally in the built-in browser.

4. Check your IP address and regional restrictions.

  • If you are using a VPN, try disabling it or switching to a different VPN server/region.

5. Contact customer support if the issue persists.

  • Go to Menu > Feedback in the software.
  • Clearly describe the issue, including what happened and which troubleshooting steps you have already tried and their results.
  • Provide relevant screenshots or screen recordings, the video URL, login cache (if possible), and software logs to help us investigate the issue.

We don't have a straight upgrade subscription option. Luckily, if you're already a NoteBurner Video Downloader user, just send us an email and we'll be happy to offer you a special discount for purchasing VideoOne.

The free version only allows you to download videos from YouTube.

By upgrading to the All-in-One version, you can download movies and series from over 1,000 platforms, including Netflix, Amazon, Disney+, Max, Hulu, Paramount+, Discovery+, YouTube, Apple TV+, Peacock, Hotstar, NHK+, Crunchyroll, TikTok, Facebook, and Hitbox - all in one place, with support for HD quality (1080P/2K/4K/8K).

Please make sure the link is copied from the web player and the video can play properly. Or you can try searching by keyword or the video name.

special entrance